Veilio Co. (“Veilio,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us through this website. This policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
When you submit a quote request or otherwise contact us, we collect the information you provide directly, which may include your name, company or property name, email address, phone number, project type, approximate window count, preferred automation system, preferred shading type, project timeline, and any additional notes you choose to share.
We do not collect payment information, government identification numbers, or other sensitive personal data through this website.
If you engage Veilio Co. for a project, we may also create a client or subcontractor portal account using your email address so you can sign in to view your project’s status and milestones. You set your own password directly through our authentication provider — we do not see or store your password in plain text.
How We Use Your Information
We use the information you provide to respond to your enquiry, prepare a project proposal or quotation, and follow up regarding your request. We may also use your contact details to share information about our products and services that we believe may be relevant to you. You may opt out of such communications at any time by replying to any email or contacting us directly.
How We Share Your Information
We do not sell your personal data. We may share information with service providers who help us operate this website and process enquiries — such as our hosting and email infrastructure providers — and only to the extent necessary for them to perform those services on our behalf. We may also disclose information where required to do so by law.
This website includes an AI-powered chat assistant. If you choose to use it, the messages you send are shared with our AI service provider (Anthropic) solely to generate a response. Chat conversations are not saved after your visit and are not linked to your identity unless you separately submit a quote request.
Data Retention
We retain enquiry and quotation information for as long as reasonably necessary to respond to your request, maintain business records, and comply with our legal obligations.
Cookies and Analytics
This website does not currently use tracking cookies or third-party advertising or analytics tools. If this changes in the future, we will update this policy accordingly.
Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of the personal data we hold about you. To make such a request, please contact us using the details below.
Security
We take reasonable technical and organisational measures to protect the personal data we hold from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us at hello@veilio.co.